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After sales assistance

Always close to the customer

We consider the after-sales service to form an integral part of the product that we offer; as a result we have developed a software allowing us to stand by the customer’s side at all times.
Video Systems offers after-sales assistance that fully exploits the most avant-garde technologies available.

We are able to connect to the machines installed, upon request, even in the prototyping stage. In this way we can perform remote diagnosis directly from our premises, thereby supporting your technicians until the problem is solved.

This approach considerably reduces the machine stoppage times and technical assistance costs.

Maintenance Agreement

In accordance with the customer, we can offer long-term service and scheduled maintenance agreements. In this way the customer can predict and calculate the costs of maintenance for the entire life of the machine.