Our policy has always focused on the quality of the service provided to the customer, believing that the customer’s satisfaction is a fundamental goal for our company and it is achievable through:
- a correct balance between analysis of customer’s requirements
- accurate choice of materials and components to use
- attention to engineering and production process
- staff involvement .
In order to strengthen our position on the market, we decided to activate a Quality management system in conformity with standard ISO 9001: 2015 and to start a process of increasing improvement of our performance.
We identified the following strategic goals to be achieved by involving the entire company’s personnel:
- building an enterprise deeply focused on its customers
- increasing customer’s satisfaction
- improving and enhancing our position on the market
- meeting the personnel’s needs
- steadily increasing the Quality management system effectiveness
We are committed to understanding our customers’ needs and expectations in order to use them as the company’s guidelines. Furthermore, we make every effort to respect expressed and implied contractual commitments, to focus on the communication with our customer, to monitor the effectiveness of the system and to collaborate in order to benefit from it, as well as to provide products in line with biding standards.